Terms of service

Absolutely. Below is a professional Terms of Service tailored for Herbay Saffron, a BC-based Canadian saffron business selling through its website. It covers orders, payments, shipping/delivery, returns, food products, product information, intellectual property, liability, privacy, and governing law.

Important: This is a strong business-ready draft, but it is not a substitute for review by a Canadian/BC lawyer, especially for consumer-protection and food-product requirements.

TERMS OF SERVICE

Last Updated: September 5, 2026

Welcome to Herbay Saffron. These Terms of Service ("Terms") govern your use of the Herbay Saffron website, including herbay.ca, and your purchase of products and services from us.

By accessing our website, placing an order, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. ABOUT HERBAY SAFFRON

Herbay Saffron is a Canadian business based in British Columbia, Canada, specializing in premium saffron products.

Throughout these Terms, "Herbay," "we," "us," and "our" refer to Herbay Saffron and its applicable business entity. "You" and "your" refer to the customer or website visitor.

Our website is:

www.herbay.ca

2. ELIGIBILITY

By using this website or purchasing products from us, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use our website and products only for lawful purposes.
You will not misuse, interfere with, or attempt to gain unauthorized access to our website or systems.

3. PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, weights, packaging information, and other product information displayed on our website are accurate.

However, minor differences in colour, appearance, packaging, or presentation may occur.

Saffron is a natural agricultural product, and its appearance, aroma, colour, and other characteristics may naturally vary between harvests and batches.

Product weights refer to the net quantity stated on the product packaging.

4. PRODUCT QUALITY

Herbay Saffron is committed to providing high-quality saffron products.

Our products are handled and packaged in accordance with applicable Canadian requirements and our applicable food-safety procedures.

If you believe that a product you received is damaged, defective, contaminated, incorrectly supplied, or otherwise does not meet the description provided on our website, please contact us promptly so that we can review the matter and determine an appropriate resolution.

5. ORDERS

Placing an order through our website constitutes an offer to purchase the selected products.

After you place an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted if there is an issue involving product availability, pricing, payment, suspected fraud, or another material error.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where:

A product is unavailable.
There is an obvious pricing or listing error.
Payment cannot be verified or completed.
We reasonably suspect fraudulent or unauthorized activity.
An order appears to be placed for an unlawful purpose.
There is an error in the shipping or customer information.
Circumstances outside our reasonable control prevent fulfillment.

If we cancel an order after payment has been received, we will provide an applicable refund.

6. PRICES

All prices displayed on our website are in Canadian dollars (CAD) unless otherwise stated.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been accepted, except where an obvious pricing or listing error has occurred.

Applicable taxes, shipping charges, duties, or other charges will be displayed or communicated where applicable.

7. PAYMENTS

We accept payment methods made available through our website and payment processors.

You authorize us and our payment-processing providers to process the applicable amount associated with your order.

We do not knowingly store complete payment-card information on our own systems when payment processing is handled by a third-party payment processor.

If a payment is declined, reversed, disputed, or otherwise cannot be completed, we may cancel or suspend the associated order.

8. SHIPPING

We ship orders to locations made available at checkout.

Shipping times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our control, including:

Postal or courier delays
Weather
Holidays
Labour disruptions
Transportation interruptions
Incorrect or incomplete addresses
Customs processing
Events beyond our reasonable control

Once an order has been transferred to a shipping carrier, delays caused by the carrier are outside our direct control. We will nevertheless make reasonable efforts to assist customers in resolving delivery issues.

Customers are responsible for providing a complete and accurate delivery address.

9. LOCAL DELIVERY

Where local delivery is offered, delivery availability, dates, times, and locations may vary depending on the customer's location and our delivery schedule.

Customers may be required to provide a suitable delivery location or, where applicable, arrange an agreed public meeting location.

An order may require additional delivery arrangements where the customer is unavailable or where the provided delivery information is inaccurate or incomplete.

10. INTERNATIONAL ORDERS

For international orders, the customer is responsible for complying with applicable import requirements in the destination country.

Depending on the destination, customs duties, taxes, brokerage charges, import fees, or other charges may apply.

Herbay is not responsible for delays, seizure, refusal of entry, or additional charges resulting from the import regulations of the destination country.

Customers placing international orders are responsible for determining whether the ordered products may legally be imported into their jurisdiction.

11. RETURNS, REFUNDS, AND CANCELLATIONS

Because saffron is a food product, returns may be subject to food-safety and hygiene considerations.

If you receive a product that is damaged, incorrect, defective, or otherwise has a legitimate product-quality issue, contact us as soon as reasonably possible after delivery.

Please provide:

Your order number
A description of the issue
Photographs where appropriate
Any other information reasonably required to investigate the issue

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.

We reserve the right to investigate claims before issuing a refund or replacement.

If a product has been opened, used, altered, contaminated, improperly stored, or otherwise handled in a manner that makes its resale or safe return inappropriate, we may not accept a physical return of the product.

Nothing in this section limits any rights you may have under applicable consumer-protection laws.

12. FOOD STORAGE AND HANDLING

Customers are responsible for properly storing saffron and other food products after delivery.

Unless otherwise stated on the product packaging, customers should store saffron in a clean, dry, airtight container away from excessive heat, moisture, direct sunlight, and strong odours.

Herbay is not responsible for deterioration resulting from improper storage, handling, contamination, or use after delivery.

Always follow the storage and handling information provided on the product packaging.

13. ALLERGIES AND INDIVIDUAL RESPONSIBILITY

Customers are responsible for reviewing product information and determining whether a product is appropriate for their individual circumstances.

If you have a known food allergy, sensitivity, dietary restriction, or other concern regarding a food product, review the applicable product information and contact us before purchasing if you require additional information.

Do not consume a product if you believe it has been contaminated, damaged, tampered with, or otherwise compromised.

14. PRODUCT INFORMATION AND GENERAL INFORMATION

Information provided on our website is intended to describe our products and provide general information.

Statements regarding the characteristics, traditional uses, culinary uses, or benefits of saffron are not intended to constitute medical advice, diagnosis, treatment, or a guarantee of a particular health outcome.

Customers should consult an appropriate qualified professional regarding medical, dietary, or health-related questions.

15. PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes, sales, bundles, and special offers are subject to the terms stated for each promotion.

Unless expressly stated otherwise:

Promotions cannot be combined.
Discount codes must be entered correctly at checkout.
Promotions are subject to availability.
We may set minimum purchase requirements.
We may limit quantities or restrict promotions to certain products.
Promotions may end at any time when the stated promotional period has expired.

Specific promotional terms displayed with an offer take precedence over these general provisions where applicable.

16. WHOLESALE ORDERS

Wholesale orders may be subject to separate pricing, minimum quantities, payment requirements, shipping arrangements, and terms agreed between Herbay and the wholesale customer.

A wholesale quotation or discussion does not constitute a binding order until the order has been confirmed by Herbay.

Wholesale customers may be required to provide accurate business and contact information.

17. WEBSITE USE

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our website or systems.
Interfere with website operation.
Introduce malicious software or harmful code.
Scrape, copy, reproduce, or commercially exploit website content without permission.
Impersonate Herbay or another person or business.
Submit false, misleading, or fraudulent information.
Abuse promotional offers or ordering systems.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, systems, or other users.

18. INTELLECTUAL PROPERTY

All content appearing on our website, including but not limited to:

Herbay name and branding
Logos
Product photographs
Product descriptions
Graphics
Website design
Text
Videos
Marketing materials

is owned by or licensed to Herbay unless otherwise indicated.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.

19. CUSTOMER REVIEWS AND SUBMISSIONS

If you submit a review, photograph, comment, testimonial, or other content to Herbay, you represent that you have the right to provide that content.

By submitting content, you grant Herbay permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, fraudulent, abusive, misleading, defamatory, irrelevant, or otherwise inappropriate.

We do not guarantee that customer reviews represent the views or experiences of Herbay.

20. THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, shipping providers, website hosting providers, analytics services, advertising platforms, and other service providers.

Your use of third-party services may be subject to the terms and privacy policies of those providers.

Herbay is not responsible for the independent acts, omissions, policies, or systems of third-party service providers.

21. WEBSITE AVAILABILITY

We attempt to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, updates, security issues, or circumstances beyond our control.

22. ERRORS AND INACCURACIES

We make reasonable efforts to maintain accurate information on our website.

However, the website may occasionally contain typographical errors, inaccurate information, outdated information, or other errors involving products, prices, availability, descriptions, or promotions.

We reserve the right to correct errors and update information at any time.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Herbay and its owners, employees, contractors, service providers, and representatives will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Where liability cannot legally be excluded, it will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits any liability, warranty, or consumer right that cannot legally be excluded or limited under applicable law.

24. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Herbay and its owners, employees, contractors, and representatives from claims, losses, liabilities, damages, and expenses arising from your unlawful use of the website, violation of these Terms, or misuse of our products.

25. PRIVACY

Our collection, use, and handling of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed as described in our Privacy Policy and as permitted by applicable law.

26. GOVERNING LAW

These Terms are governed by the laws applicable in the Province of British Columbia and Canada, without regard to conflict-of-law principles.

Subject to applicable consumer-protection legislation, disputes relating to these Terms or your use of our website will be subject to the applicable courts of British Columbia.

27. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The updated version will be posted on our website with a revised "Last Updated" date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

28. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any additional terms specifically applicable to a product, promotion, wholesale agreement, or service, constitute the agreement between you and Herbay concerning your use of the website and purchase of products, except where applicable law provides otherwise.

30. CONTACT US

If you have questions about these Terms, an order, a product, shipping, returns, or any other matter, please contact us through the contact information provided on our website.

Herbay Saffron
British Columbia, Canada
Website: www.herbay.ca