Refund policy
**Returns, Damages & Refunds**
Because saffron is a food product, we can't accept returns or exchanges for change of mind once an order has shipped. We do make it right if something goes wrong:
- Damaged, defective, or wrong item:** Inspect your order when it arrives and contact us at herbay.ca@gmail.com right away with your order number and photos. We'll replace the item or refund you.
- **Lost in transit:** If your tracking shows no movement or your package doesn't arrive, contact us and we'll investigate and resend or refund.
- **Quality issues:** If the saffron isn't what was described, tell us within 7 days of delivery and we'll review it.
**Returns:** Please don't send anything back without contacting us first. If we approve a return, we'll send instructions and a return address. Items sent back without approval won't be accepted.
**Exchanges:** We don't do direct exchanges. If you'd like something different, contact us and we'll sort it out, or you can place a new order.
Order Cancellation:
You'll have 24 hrs of the order time to cancel it. Please contact us if you need to cancel sooner and we'll be happy to help you out and cancel it for you.
Refunds:
Once your claim is approved, refunds go to your original payment method within 7 business days. Your bank may take a little longer to post it. If it's been more than 7 business days, email us.
EU customers:
If your order ships to the EU, you may have a legal right to cancel within 14 days. Sealed food products that have been opened generally can't be returned for hygiene reasons. Contact us and we'll walk you through it.